Norton 360MD and MAC Computers “cosymantecnisbfw” Major Bug may be affecting millions of sites and no Norton support.

Norton 360MD and MAC Computers "cosymantecnisbfw" Major Bug may be affecting millions of sites and no Norton support.

Updated 18-Oct-2015
First contacted Norton on 28-Sep-2015. Promised an answer back in 48 to 72 hours.
Now 20 days and still no support on a major bug.


Try Google with the combination of cosymantecnisbfw and any common word, such as apple, banana, ford, chevrolet, microsoft, your local forum chat group, etc. You name it. There may be millions of sites that have been corrupted by Norton 360MD and a MACs. Norton will fill out text boxes with gibberish HTML code on your behalf. Don't even need to ask.


cosymantecnisbfw bug and auto injection of additional HTML code into text boxes such as WIX sites.
This bug appears to have hit possibly thousands, maybe even millions of web sites including Norton Forums since Oct-2013.
See: https://community.norton.com/en/search/site/cosymantecnisbfw
I have a little trouble understanding why this gibberish HTML code has been posted to your own forums for 2 years, and no one noticed?

After so many chat sessions with Norton support agents, I have found at that it isn't easy for them to access a web link, but it is possible, so please read this web page in full, to save you and me going over the same ground again, and again.


Now for Norton's staff, this is the important bit to read twice:
Hi all, I am writing on behalf of my daughter. She has a web site at:
http://www.bestdayeverimages.com
which is suffering badly from your product injecting additional HTML code into her MAC based Safari Browser "text boxes" when she edits her WIX store page, that she is trying to set up.

Her MAC is supposedly protected by Norton 360 Multi Device: http://x2t.com/n360 This item was purchased from Officeworks in Australia. See link at:
http://www.officeworks.com.au/shop/officeworks/p/symantec-norton-360-multi-device-5-devices-12-months-card-n360md5dvc?searchTerm=computer%20software

The web site simply won't load on a PC that is running Firefox.


There are many threads in both Nortons and WIX support Forums, plus other sources, that support that this bug exists.

https://wordpress.org/support/topic/some-codes-auto-added-when-i-create-a-new-post
https://www.wix.com/support/html5/ugc/a941f5b7-fa83-4540-b9a4-a1d3f2e0dc68/bea74d3b-814e-48e5-a401-460560415004
https://www.wix.com/support/html5/ugc/23b02d1c-a3c0-4336-ac20-3876bab5d905/a2671f45-e9b1-45cd-971d-ada8dcc844a8

You admit to the bug back in Feb-2014, and state that the bug has been fixed in this thread:
http://community.norton.com/forums/norton-identity-toolbar-firefox-26-adding-unwanted-code-forum-posts

Should my daughter be downloading a bug free version of Nortons from somewhere, and has this bug actually been fixed?

She runs a Mac book pro, and the problem is appearing on all PCs that are running Firefox.
OS X VERSION  10.8.5 on MacBook
Pro NORTON 360 MULTI-DEVICE the product key is  
XXXXXXXXXXX (masked of course) Purchased this year with auto updates on.

If you have a look at:
http://www.bestdayeverimages.com/
with Chrome on a PC, the problem shows up straight away.


My daughter is situated at Darwin NT Australia, and I am in Melbourne Australia, 3000km away. I am running on PCs, and this problems shows up on every PC running any system from XP to Windows 8.1. I haven't upgraded to W10 yet. My choice against it for now. I don't have Nortons installed on any of my PCs.

She has been in hospital recently, and has rebuilt her site twice, and doesn't want to rebuild it again. She has suggested that if she has to rebuild it again, then she will try with SquareSpace or Weebly site builders. I told her it may well happen with these site builders also, as it is a Nortons bug. Let's get Nortons to fix their bug!

I have been onto Nortons support several times, see:
https://community.norton.com/en/forums/cosymantecnisbfw-bug-and-auto-injection-additional-html-code#comment-6689571
and four chat sessions reference numbers: 24173170, 24229809, and 24266352, and 24281527 but no response back at all.

I have also hit Norton's Face Book Page several times, with further promises, but no constructive action about this problem. Face Book gets an answer quickly, but never a right answer.


I have found hundreds of sites with "text box entries" now that are suffering from this problem.

It enters the extra code every time someone with a mac and nortons tries to fill out a text box, see:
http://www.cheetah3d.com/forum/archive/index.php/t-10312.html

In this example, every time "schoster" makes a comment in a text box, the "cosymantecnisbfw" type code is added.

This bug is doing my daughter more damage, than any virus it may have protected her from. Please do something.

My daughter just told me that last night (5-Oct-2015) she re-edited the main page of her site, and just now I checked and there are 69 occurrences of "cosymantecnisbfw" in the source code, and I checked with chrome and firefox. so nothing has changed. It hasn't been fixed, and no one from Nortons has contacted me.

She also said "I disabled nortons and have had it disabled for weeks. At least I thought I did. It isn't checking webpages anymore. It has a green icon for Safe Surfing or something like that. That icon has been grey for weeks."

I have just dropped a support ticket on WIX to see what they have to say about it, as it is damaging their customers also.

Even Norton Community Forum text boxes are absolutely riddled with examples of this bug. See:
https://community.norton.com/en/search/site/cosymantecnisbfw
This bug appears to have hit thousands of web sites including Norton Forums since Oct-2013.
I have a little trouble understanding why this gibberish HTML code has been posted to your own forums for 2 years, and no one noticed?

Try a Google for "cosymantecnisbfw wordpress"
Nortons is injecting extra HTML code into all sorts of text boxes.

Try a Google for "cosymantecnisbfw blog"

And Forums. There has to be thousands of Norton bug injecting extra html code into text boxes.
http://forums.kleientertainment.com/topic/31124-does-changing-any-of-the-world-resources-affect-the-caves-or-other-worlds/

And for no particular reason I tried a Google for "cosymantecnisbfw Australia"
https://community.foxtel.com.au/t5/Foxtel-TV/IQHD-in-Regional-Australia/td-p/511
http://www.xsproject.com.au/shop/XSP_cp_cavity/item/283
http://www.bernina.com/en-AU/Experience-AU/Textile-Artists/Australia/Meredith-Woolnough
http://www.firstpointmc.com.au/firstpointmedical/contact-us.aspx
https://www.seniorshousingonline.com.au/news/284/PROPERTY-FEATURE-SYDNEY-GOLF-LIVING-ELEGANT-DESIGN
https://www.seniorshousingonline.com.au/news/77/When-can-you-afford-to-retire

I gave up. There could be hundreds of thousands of web sites with this bug, and I'll bet they were all created with Norton and MACs.

No, I tried further, and combined cosymantecnisbfw just with other countries as a simple keyword to sort them out a little.
You can tell the unhappy campers that have a MAC with Norton's installed.
Try a google on "cosymantecnisbfw linkedin". WOW!

Try Google with the combination of cosymantecnisbfw and any common word, such as apple, banana, ford, chevrolet, microsoft, your local chat group. You name it, there may be millions of sites that have been corrupted by Norton 360MD and a MAC.

Norton 360MD will fill out text boxes with gibberish HTML code on your behalf. Don't even need to ask.

How long has this been going on?

Thanks in advance,

Cheers Don…


What? An official Norton response:
7-Oct-2015 18:30     They actually answered me. not a good answer, but an answer.
https://community.norton.com/en/forums/cosymantecnisbfw-bug-and-auto-injection-additional-html-code#comment-6697781
 


Another laughable item. Got this below email message on 7-Oct-2015
Only trouble is the click here for a senior rep, goes to a page not found, and the survey, (even though it allows for additional text comments) is only read electronically, so it is about as useful as an ash tray on a motor bike at this stage. Why do a survey, when you haven't offered any support whatsoever?


Help Symantec improve our Customer Service

Dear Don McKenzie,

Thank you for your recent contact with Symantec.

We hope that we were able to assist you, and that your experience with our customer service was positive. If this is not the case, or if there is anything else we can do to help, please just click here to chat with one of our senior support representatives.

Our ongoing efforts to provide better service require your feedback, and we request that you complete our customer satisfaction survey.

To complete our survey, please click on the survey button below:

Survey

Our Thanks,
Richard Gianvecchio
Vice President
Global Technical Support
Symantec Corporation

You were sent this email because you recently contacted Symantec via chat, email or telephone. You should have been informed that you would receive this email and survey. For the full Symantec Privacy policy, please visit: http://www.symantec.com/about/profile/policies/privacy.jsp

This survey is being conducted by Satmetrix on behalf of Symantec. Satmetrix does not use this information for any other purpose. Link to the Satmetrix information privacy statement: http://www.satmetrix.com/company/privacy.htm. To contact Satmetrix by mail: Satmetrix Systems, 1100 Park Place., Suite 210, San Mateo, CA 94403.

If you want to be excluded from future surveys and survey correspondence from Satmetrix, please REPLY to this email with the word REMOVE in the subject line.


I was told in one of the Norton on line Chats, that I could report my problem by using the URL below:
https://security.symantec.com/pfb/pFeedback_form.aspx?pfb=go&products=idsafe&lnk=go&url=

I did, and on the 8th-Oct-2015, I got an email back:

[pqfpx4475939wtcek]

Ten days to 8 weeks!!! What?


10-Oct-2015

My daughter is now trying to remove Norton 360MD from her MAC and has been unsuccessful to date.

Is this the best and correct method of removing it?
https://support.norton.com/sp/en/us/norton-security-mac/current/solutions/v105332768_EndUserProfile_en_us


13-Oct-2015

My daughter has successfully removed Norton 360MD from her MAC and has installed AVIRA free Anti-virus.
At this stage, I would doubt if Norton's could pay her enough money to try it again.
She is now in the process of re-building her shop for the third time, and hopefully can get it up and running soon.


Finally, some guidance from Norton 13-Oct-2015

Re: cosymantecnisbfw bug and auto injection of additional HTML code

Hi Harsha,

From my point of view, I think this is going to be the end of this thread, so I'll start off by thanking you, and all other Norton employees involved, the on line chat agents, admin, moderators, gurus, and other readers of this group, that have attempted to assist in this matter.

=======================================

Harsha:
Thank you for being loud and letting us know about the issues you are facing with our product.

————————–

Don:
Unfortunately, the only way I could get any attention that even went close to support, was to persevere with messages to this group, bomb Norton Face Book page, and constantly annoy on line chat agents. I even sought out potential CEO email addresses, but Norton appear to be well hidden from their customers.

=======================================

Harsha:
While we cannot reproduce the issue in house we can offer a suggestion for your kid's website.

————————–

Don:
"My kid's website". I really object to this.

I feel you are making it sound like a 15 year old teenager that has no idea how to work a computer system, so it becomes almost a throw away fact.

My kid is actually a 50 year old woman that started her working life in the computer section of Caterpillar Australia 30+ years ago, when 95% of the population had never seen a computer.

I myself started my first business in 1964, and was working on main frames and writing software in 1975.

=======================================

Harsha:
1) On her Mac, go to Safari (Menu)->Preferences->Extensions. Here you will find the "Norton Internet Security"
extension. Please go ahead and disable it.

————————–

Don:
Again unfortunately, your suggestion is about a week too late. Waiting 14 days for support simply isn't good enough. I believe this is a serious bug that has been around for 2 years, and has affected thousands, if not millions of sites.

=======================================

Harsha:
Go to WIX and ask your daughter to remove all the HTML tags that have cosymantecbfw and republish the site.

————————–

Don:
Let me twist this just a little. Assume it was gibberish HTML code that was added to this very forum, which has happened many times. Will you give me the source code so that I can remove the tags that have been created by your bug, and allow me ftp access to this site to do so?

There was 69 occurrences of "cosymantecbfw" on just her home page, but it wasn't only that one HTML tag, there was bucket loads of extra code. I concentrated on that word because it came up first with chrome, and I knew it was your bug and it had the word "symantec" embedded in it.

This forum is put together by a web based program, so you can't edit it as you wish. Same as WIX, how in the world do you edit from outside the resident editor? Same as the thousands of other sites that Norton has corrupted.

=======================================

Harsha:
3) Whenever you are updating your site please disable the extension as a workaround for now.

————————–

Don:
My daughter has successfully removed Norton 360MD from her MAC and has installed AVIRA free Anti-virus.
At this stage, I would doubt if Norton could pay her enough money to try it again.
She is now in the process of re-building her shop for the third time, and hopefully can get it up and running soon.

=======================================

Harsha:
We are working on a permanent solution to your problem and will be released soon.

————————–

Don:
I hope you do. The support has been zero until today. It reminds me of the early days of PayPal, when you had trouble getting a simple hello out of them.

=======================================

Harsha:
Thank you for being very paitent with us. I really appreciate it.

————————–

Don:
I have tried as best I can, but Norton have been lacking in support on what I feel could be a very major bug. The experience has been quite an eye opener, and very unprofessional from a company like Norton.

I would have like to have sworn and thrown a lot more muck, but I had to restrict myself to a message that may be left on the forum so others (including Norton) may learn something.

Regarding my daughters site working fine now. Well considering she got rid of the program that was destroying her site, she can now get on with building it for the third time, without Norton and the "cosymantecnisbfw" bug.

Normally I go out of my way to assist companies that seem to have a major problem with their product, so that everyone can benefit. In this case I feel Norton have got into Apple computers without sufficient beta testing, and throwing a product at customers in the hope that you will eventually settle it in. Not good enough by a long shot. Heads should roll.

I would appreciate it if someone, anyone, can pass this message onto a Norton CEO or stock holder, that may actually care about the direction of the Company.

=======================================

Harsha:
Have a wonderful day.

————————–

Don:
You have a wonderful day too. Do you want any fries with that?

Cheers Don…


21-Oct-2015

Just had another expression of interest in fixing this bug from Norton Executive Escalation Case Manager Consumer Customer Recovery Department, but still no positive results.

This Norton bug can affect web sites in two different ways.

1)
It can stop the site from running partially, or completely.
You may need to view the source code and search for the word "cosymantecnisbfw" to verify this.

2)
It can add additional HTML code that can be seen when the site is visited. There are some very horrible examples of this, and I just found a very bad one:
http://www.xxl-limousinen.com/Information

Check the rest of this poor devils web site. It is like a virus in itself.
Just sent him an email to get him to verify that it was built with a MAC and Norton Anti-virus.

It shows up on the left hand navigation column with the following browsers:

Firefox, Chrome, Internet Explorer, and Sea Monkey.
http://www.w3schools.com/browsers/browsers_stats.asp
Currently that is 93.7% of browsers used today.

Cheers Don…

 

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